1. Quality guarantee
Every order is inspected before shipment. If goods arrive damaged or defective, please contact us within 【填写：7】 days of receipt with photos and a description.
2. Remedies
For confirmed quality issues, we will, at our option: replace the defective goods, issue a credit, or refund the affected amount.
3. Customized goods
Products made to your custom specifications (logo, size, color) are generally not returnable, except for manufacturing defects.
4. Shipping damage
For damages caused by the carrier, claims must be filed with the carrier. We will assist in the claims process.
5. How to file a claim
Email mary@qiaozhuangpackage.com with your order number, photos and details. We respond within 2 business days.